We ship all our items climate neutral and in recycled boxes.
You will receive an email confirmation after each order. In addition, you will be informed by the shipping service provider (DHL) by e-mail as soon as we have handed over your package. So you can use the shipment tracking and know at any time where your package is.
In Germany you have free shipping if you purchase more than 35€. All orders with a lower value of goods will be shipped for 4,95€.
We do not deliver to packing stations.
The shipping costs depend on the purchase value and the destination country of the delivery. There is no minimum order value. When shipping to non-EU countries, Knitloop does not pay customs duties.
Of course we accept returns. Simply contact us via the contact form or per mail (firstname.lastname@example.org) within 14 days after your purchase and we will send you a free return label by email. All you have to do is bring the package to the post office. As soon as we receive the unused goods within the 14-day period, we will arrange the refund.
We ship our products throughout the EU. We take over the shipping costs from a purchase value of 100€. For all orders with lower purchase value the shipping costs are 7,95 €.
For deliveries to Switzerland and the Russian Federation, shipping costs are 20€ for orders up to 100€. For orders over 100€ the shipping costs are 10€.
Orders to the rest of the world are made on request. For this purpose please use the contact form.